Cancellation & No-Refund Policy
Last Updated: October 2026 • Commercial B2B Digital Software Agreement
StitchOps operates on a strict no-refund model for all digital software subscriptions. We provide an unrestricted 15-day Free Trial specifically so factory owners can fully evaluate the platform before making any financial commitment.
1The 15-Day Free Evaluation Window
Every newly registered business account automatically receives a full-featured 15-day Free Trial with zero credit card or upfront deposit required. This trial allows you to test embroidery jobwork registers, inward/outward challans, party ledgers, and billing workflows in your active factory environment. By submitting payment for a paid plan, you confirm that you have utilized or had the opportunity to utilize the trial period and have deemed the software suitable for your business.
2All Subscription Sales Are Final
Because StitchOps immediately provisions multi-tenant database partitions, compute allocation, and document rendering infrastructure upon order completion:
- No Cash Refunds: We do not offer cash refunds, partial-term chargebacks, or pro-rata credits for early cancellations or unused days.
- No Account Abandonment Payouts: If you stop using the software before your prepaid term ends, your access remains unlocked until the expiration date, but no refund will be issued.
- Plan Changes: Upgrades take effect immediately by prorating remaining time or adding advance coverage. Downgrades take effect upon the completion of the active paid cycle.
3Zero Auto-Debit Guarantee
All transactions on StitchOps are strictly one-time, manual advance payments. Your UPI VPA, Credit Card, or Debit Card will never be placed on auto-debit or recurring mandate. When your plan expires, software access pauses without unexpected charges. You retain total control over your renewal decisions.
4Duplicate Charge Resolution (The Only Exception)
In the rare event of a payment gateway or banking network delay where your account was debited multiple times for the exact same billing cycle:
- Please email our support team at support@stitchops.com with your gateway transaction references / UTR numbers.
- Once verified, the duplicate excess charge will be refunded directly to your original payment method within 5–7 banking days, or applied as advance coverage credit at your choice.
5Contact for Billing Inquiries
For any questions regarding your invoice or billing calculations, please reach out directly:
Jeel Asalalia, Founder & Developer
India
Email: support@stitchops.com